Compare · Hella vs Gallabox
Hella vs Gallabox. WhatsApp done one way, or several channels in one inbox.
Gallabox brings WhatsApp, Instagram and website chat into one inbox, with AI agents and voice on its larger plans. Hella does WhatsApp only, and connects to your marketing and website through Aura and Nexus CMS.
The short answer
Hella or Gallabox?
If you want Instagram and website chat beside WhatsApp, or AI voice calls, Gallabox covers more channels. If WhatsApp is where your customers are, Hella costs less per month and passes on Meta's message charges with nothing added.
Side by side
What you get, and what it costs.
- Price
- HellaStarter ₹1,999, Growth ₹4,999 and Scale ₹11,999 a month. Enterprise: priced with you.
- GallaboxBasic ₹2,999, Essential ₹6,999 and Advanced ₹16,999 a month, billed quarterly. ₹2,399, ₹5,599 and ₹13,599 a month billed yearly. Enterprise custom.
- How you pay
- HellaMonthly, or a year for the price of ten months.
- GallaboxQuarterly or yearly.
- People included
- HellaDepends on the plan, shown with its price. An extra person is ₹499 a month.
- Gallabox3 users on Basic (a hard cap), 6 on Essential, 10 on Advanced. An extra user is ₹1,200 to ₹1,500 a month.
- Message charges
- HellaMeta's own rates, billed by Meta to your WhatsApp Business account. We add nothing on top.
- GallaboxWhatsApp fees billed separately, by country. Gallabox mentions a discounted markup on Advanced and Enterprise.
- Chatbots and AI
- HellaAI agents that draft replies from your products and notes, on Growth and above. Replies wait for a person until you allow otherwise.
- Gallabox5 chatbot flows on Basic. AI agents from Essential; AI voice on Advanced.
- Selling in the chat
- HellaCatalogue, orders and UPI or card payments in the chat, on Scale.
- GallaboxCatalogue and payments on every plan.
- Other channels
- HellaWhatsApp only.
- GallaboxWhatsApp, Instagram and a website chat widget.
- Your marketing and website
- HellaWorks with Aura for your brand voice and products, and with Nexus CMS so website enquiries reach your team on WhatsApp.
- Gallabox20+ integrations on every plan.
Gallabox's prices as shown on its pricing page on 5 October 2026. gallabox.com/pricing
Who should pick which
Both are good choices for different businesses.
Pick Gallabox if
Gallabox fits you better when…
- You want Instagram and website chat in the same inbox as WhatsApp.
- You want AI to answer voice calls as well as messages.
- You need appointment booking and lead pipelines built in.
Pick Hella if
Hella fits you better when…
- WhatsApp is where your customers talk to you.
- You want a lower monthly price for a small team.
- Your marketing or website runs on Aura or Nexus CMS, or you want it to.
Still deciding between Hella and Gallabox?
Tell us how you work today. If Gallabox suits you better, we will say so.