Everything Hella does, sorted by the job it takes off your hands.

Instead of: A business number on one staff phone

Every chat in one place the team can see, assign and reply from, with photos, voice notes and saved drafts. More than one number can share the inbox.

Instead of: Exporting a spreadsheet to find who to message

Tags, your own details on each contact, and saved groups, so the right people for a message are ready in seconds. Bring an existing list in from Excel.

Instead of: Forwarding one offer to people one by one

Send to a group through an approved template, at a pace that keeps your number safe, and watch delivered, read and replied as it goes.

Instead of: Retyping the same sentence ten times a day

Build templates in a visual editor and see whether Meta has approved them. Save the replies you type all day and use them in one keystroke.

Instead of: Community chats in one app, customers in another

Run your WhatsApp groups from the same place as your customer chats.

Instead of: Guessing who agreed to hear from you

Each contact's yes or no is recorded, so you can show who agreed to receive messages.

Instead of: Answering 'what is the price?' at 11 pm

Build a flow from about twenty kinds of step: a keyword, a message, a wait, a check on opening hours, a hand-over to a person. Or start from a ready one.

Instead of: A new hire learning your answers from scratch

Start an agent for sales, support or product questions, choose what it may read, test it on a real chat, then switch it on. Each reply shows what it was built from.

Instead of: A bot looping a customer who wants a human

Replies wait as drafts until you allow sending on their own. Refund, complaint, manager and your own words always go to a person first.

Instead of: A booking link nobody opens

Bookings, sign-ups and short questionnaires as screens inside WhatsApp itself.

Instead of: Copying ChatGPT's words into Hella by hand

Ask ChatGPT or Claude to write a template, build an auto-reply or check an order, and it does the work in Hella. Anything a customer would see waits for your OK.

Instead of: Sending product photos one at a time

Your products, synced to Meta's catalogue, so customers browse and ask about them without leaving the chat.

Instead of: Orders written in a notebook

An order placed in the chat gets a number and a status your team moves along: placed, confirmed, shipped, delivered.

Instead of: 'Please pay on this other app'

UPI, card or net banking through Razorpay, tied to the order and the chat it came from.

Instead of: A WhatsApp profile with last year's hours

Keep your profile, hours and address current, and print codes that open a chat, for packaging and the shop counter.

Instead of: Everyone sharing one login

Owners, admins and agents, your own roles, invitations that expire, and departments that chats are routed to.

Instead of: No idea how long customers wait

Reply times, broadcast results, how many chats came in, and who on the team handled what.

Instead of: Copying orders into another system

Sync to Google Sheets, or give your developer a documented connection for messages, contacts and orders, with keys you issue and cancel.

Instead of: Setting your brand up twice

Connect Aura and replies use the voice and catalogue you set up there.