WhatsApp template · Utility
Confirm cash on delivery. A Utility template for online stores.
Before you pack a cash on delivery order, to check the customer really placed it.
On the customer’s phone
Your business
Business account
Please confirm your order
Hi Arjun, we received your cash on delivery order MHS-10519 for ₹2,350. Please tap Confirm so we can pack it today. If you did not place this order, tap Cancel and nothing will be sent.
Reply here if you have a question first.
10:42 am
- Confirm order
- Cancel order
What to submit
The template, part by part.
- Category
- Utility
It asks the customer to confirm their own order. That is order management, which Meta lists as Utility.
- Name
cod_order_confirmLower case letters, digits and underscores only.
- Header
- Text:
Please confirm your order - Message
Hi {{1}}, we received your cash on delivery order {{2}} for ₹{{3}}. Please tap Confirm so we can pack it today. If you did not place this order, tap Cancel and nothing will be sent.182 of 1,024 characters.
- Footer
Reply here if you have a question first.- Buttons
- Quick reply: Confirm order
- Quick reply: Cancel order
- Samples
A sample value for each variable Variable Sample {{1}}Arjun {{2}}MHS-10519 {{3}}2,350
Getting it approved
Tips for this template.
Keep it calm. A message that threatens the customer, or says you will report them, is rejected by Meta.
Two buttons are enough. A third ('Change address') is better handled by a reply in the chat.
Every template follows the rules Meta rejects templates for.
Related templates.
- UtilityOnline stores
Order confirmed
Right after a customer pays or places an order, so they know it reached you and what they bought.
- UtilityOnline stores
Order shipped
When the parcel leaves your hands, with the courier and tracking number, so the customer stops asking where it is.
- UtilityOnline stores
Out for delivery
On the morning of delivery, so someone is home and the courier is not sent back.
Ready to send it? Submit it from Hella, and answer the replies as a team.
Submit templates to Meta from Hella, see when they are approved, and send them to the customers you choose.