WhatsApp template · Utility
Out for delivery. A Utility template for online stores.
On the morning of delivery, so someone is home and the courier is not sent back.
On the customer’s phone
Your business
Business account
Hi Riya, your order MHS-10482 is out for delivery today. The delivery partner, Suresh, will call from 98250 41123 before arriving. If nobody will be home, tap below and we will arrange another day.
10:42 am
- Someone is home
- Deliver another day
What to submit
The template, part by part.
- Category
- Utility
A time-sensitive update on the customer's own order is Utility.
- Name
out_for_deliveryLower case letters, digits and underscores only.
- Header
- No header
- Message
Hi {{1}}, your order {{2}} is out for delivery today. The delivery partner, {{3}}, will call from {{4}} before arriving. If nobody will be home, tap below and we will arrange another day.188 of 1,024 characters.
- Footer
- None
- Buttons
- Quick reply: Someone is home
- Quick reply: Deliver another day
- Samples
A sample value for each variable Variable Sample {{1}}Riya {{2}}MHS-10482 {{3}}Suresh {{4}}98250 41123
Getting it approved
Tips for this template.
Quick reply buttons save a failed delivery. The answer lands in your chats, so your team can act before the courier leaves.
Button text is at most 25 characters. 'Deliver another day' fits; 'Please deliver on another day' does not.
Every template follows the rules Meta rejects templates for.
Related templates.
- UtilityOnline stores
Order confirmed
Right after a customer pays or places an order, so they know it reached you and what they bought.
- UtilityOnline stores
Order shipped
When the parcel leaves your hands, with the courier and tracking number, so the customer stops asking where it is.
- UtilityOnline stores
Confirm cash on delivery
Before you pack a cash on delivery order, to check the customer really placed it.
Ready to send it? Submit it from Hella, and answer the replies as a team.
Submit templates to Meta from Hella, see when they are approved, and send them to the customers you choose.