WhatsApp template · Utility
Refund processed. A Utility template for online stores.
The day you send a refund, so the customer stops waiting and knows when to look for it.
On the customer’s phone
Your business
Business account
Hi Sneha, your refund of ₹1,299 for order MHS-10377 has been processed today. It will reach your UPI account within 5 to 7 working days, depending on your bank. Reply here if it has not arrived by then.
10:42 am
What to submit
The template, part by part.
- Category
- Utility
An update on the customer's own order and money is Utility.
- Name
refund_processedLower case letters, digits and underscores only.
- Header
- No header
- Message
Hi {{1}}, your refund of ₹{{2}} for order {{3}} has been processed today. It will reach your {{4}} within {{5}} working days, depending on your bank. Reply here if it has not arrived by then.192 of 1,024 characters.
- Footer
- None
- Buttons
- None
- Samples
A sample value for each variable Variable Sample {{1}}Sneha {{2}}1,299 {{3}}MHS-10377 {{4}}UPI account {{5}}5 to 7
Getting it approved
Tips for this template.
Say how long it takes and what to do if it does not arrive. That one line saves most follow-up chats.
Leave out 'here is 10% off to make up for it'. The offer would make it Marketing; send it separately if you want to.
Every template follows the rules Meta rejects templates for.
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Right after a customer pays or places an order, so they know it reached you and what they bought.
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When the parcel leaves your hands, with the courier and tracking number, so the customer stops asking where it is.
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Out for delivery
On the morning of delivery, so someone is home and the courier is not sent back.
Ready to send it? Submit it from Hella, and answer the replies as a team.
Submit templates to Meta from Hella, see when they are approved, and send them to the customers you choose.