WhatsApp template · Utility
Order confirmed. A Utility template for online stores.
Right after a customer pays or places an order, so they know it reached you and what they bought.
On the customer’s phone
Your business
Business account
Order MHS-10482 confirmed
Hi Riya, thank you for your order with Mehta Home Store. Items: 2 cotton bedsheets, king size Total: ₹1,498 Payment: Paid by UPI We will message you again when it ships. Reply here if anything needs changing.
Questions? Just reply to this message.
10:42 am
- View order
What to submit
The template, part by part.
- Category
- Utility
It confirms something the customer just did and has no offer in it. Add a discount for their next order and Meta treats the whole template as Marketing.
- Name
order_confirmedLower case letters, digits and underscores only.
- Header
- Text:
Order {{1}} confirmed - Message
Hi {{1}}, thank you for your order with {{2}}. Items: {{3}} Total: ₹{{4}} Payment: {{5}} We will message you again when it ships. Reply here if anything needs changing.170 of 1,024 characters.
- Footer
Questions? Just reply to this message.- Buttons
- Link: View order →
https://yourstore.in/orders/{{1}}
- Link: View order →
- Samples
A sample value for each variable Variable Sample header {{1}}MHS-10482 {{1}}Riya {{2}}Mehta Home Store {{3}}2 cotton bedsheets, king size {{4}}1,498 {{5}}Paid by UPI button {{1}}MHS-10482
Getting it approved
Tips for this template.
Put the order number in the header. It is what people search their chats for when they call you.
Leave out 'use code NEXT10 on your next order'. An offer turns an order update into Marketing.
The ₹ sign sits outside the variable. A symbol inside the braces, like {{₹4}}, gets the template rejected.
Every template follows the rules Meta rejects templates for.
Related templates.
- UtilityOnline stores
Order shipped
When the parcel leaves your hands, with the courier and tracking number, so the customer stops asking where it is.
- UtilityOnline stores
Out for delivery
On the morning of delivery, so someone is home and the courier is not sent back.
- UtilityOnline stores
Confirm cash on delivery
Before you pack a cash on delivery order, to check the customer really placed it.
Ready to send it? Submit it from Hella, and answer the replies as a team.
Submit templates to Meta from Hella, see when they are approved, and send them to the customers you choose.