WhatsApp template · Utility
Technician visit booked. A Utility template for home services.
When a repair or service visit is booked, so the customer knows the time slot and who is coming.
On the customer’s phone
Your business
Business account
Hi Mr Patel, your AC service visit is booked for Tuesday, 14 October between 10 am and 12 noon. Technician: Imran They will call before they arrive. Please keep the area near the unit clear.
10:42 am
- Change the slot
What to submit
The template, part by part.
- Category
- Utility
It confirms the customer's own service booking. That is Utility.
- Name
technician_visit_bookedLower case letters, digits and underscores only.
- Header
- No header
- Message
Hi {{1}}, your {{2}} visit is booked for {{3}} between {{4}}. Technician: {{5}} They will call before they arrive. Please keep the area near the unit clear.158 of 1,024 characters.
- Footer
- None
- Buttons
- Quick reply: Change the slot
- Samples
A sample value for each variable Variable Sample {{1}}Mr Patel {{2}}AC service {{3}}Tuesday, 14 October {{4}}10 am and 12 noon {{5}}Imran
Getting it approved
Tips for this template.
A time window ('between 10 am and 12 noon') is more honest than an exact time and causes fewer complaints.
The technician's name builds trust at the door. Their personal number can stay out of it.
Every template follows the rules Meta rejects templates for.
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Ready to send it? Submit it from Hella, and answer the replies as a team.
Submit templates to Meta from Hella, see when they are approved, and send them to the customers you choose.