WhatsApp template · Utility
Appointment confirmed. A Utility template for clinics.
When a patient books, so they have the doctor, the time and the address in one message.
On the customer’s phone
Your business
Business account
Hi Meena, your appointment with Dr Shah is confirmed for Monday, 13 October at 11:30 am. Address: 2nd floor, Sai Complex, Adajan, Surat Please arrive 10 minutes early and bring any earlier reports. Reply here if you need to change the time.
10:42 am
- Call the clinic
What to submit
The template, part by part.
- Category
- Utility
It confirms a booking the patient made, with no offer. That is Utility.
- Name
appointment_confirmedLower case letters, digits and underscores only.
- Header
- No header
- Message
Hi {{1}}, your appointment with {{2}} is confirmed for {{3}} at {{4}}. Address: {{5}} Please arrive 10 minutes early and bring any earlier reports. Reply here if you need to change the time.192 of 1,024 characters.
- Footer
- None
- Buttons
- Call: Call the clinic →
+919800000000
- Call: Call the clinic →
- Samples
A sample value for each variable Variable Sample {{1}}Meena {{2}}Dr Shah {{3}}Monday, 13 October {{4}}11:30 am {{5}}2nd floor, Sai Complex, Adajan, Surat
Getting it approved
Tips for this template.
Keep health details out of templates. The time and place are enough, and the message may be seen by someone else.
A call button holds one number, written with the country code.
Every template follows the rules Meta rejects templates for.
Related templates.
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Right after a customer pays or places an order, so they know it reached you and what they bought.
- UtilityOnline stores
Order shipped
When the parcel leaves your hands, with the courier and tracking number, so the customer stops asking where it is.
- UtilityOnline stores
Out for delivery
On the morning of delivery, so someone is home and the courier is not sent back.
Ready to send it? Submit it from Hella, and answer the replies as a team.
Submit templates to Meta from Hella, see when they are approved, and send them to the customers you choose.