WhatsApp template · Utility
Enquiry received. A Utility template for any business.
When someone fills in your website form or calls after hours, so the conversation moves to WhatsApp straight away.
On the customer’s phone
Your business
Business account
Hi Ankit, thank you for your enquiry about modular kitchens. We have received it, and someone from our team will reply here by 11 am tomorrow. If it is urgent, reply to this message and it will reach our team directly.
10:42 am
What to submit
The template, part by part.
- Category
- Utility
Meta lists continuing a conversation that started elsewhere as Utility. Attach a brochure full of offers and it becomes Marketing.
- Name
enquiry_receivedLower case letters, digits and underscores only.
- Header
- No header
- Message
Hi {{1}}, thank you for your enquiry about {{2}}. We have received it, and someone from our team will reply here by {{3}}. If it is urgent, reply to this message and it will reach our team directly.199 of 1,024 characters.
- Footer
- None
- Buttons
- None
- Samples
A sample value for each variable Variable Sample {{1}}Ankit {{2}}modular kitchens {{3}}11 am tomorrow
Getting it approved
Tips for this template.
Promise a time you can keep. 'By 11 am tomorrow' builds more trust than 'shortly'.
Send it only to people who gave you their number for this. A first message to someone who never asked is Marketing.
Every template follows the rules Meta rejects templates for.
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As soon as a payment reaches you, so the customer has a receipt in the chat they already use.
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A few days after delivery or a visit, to hear how that one order went.
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Order confirmed
Right after a customer pays or places an order, so they know it reached you and what they bought.
Ready to send it? Submit it from Hella, and answer the replies as a team.
Submit templates to Meta from Hella, see when they are approved, and send them to the customers you choose.