WhatsApp template · Utility
Trip details. A Utility template for travel agents.
A day or two before departure, with the itinerary attached and the driver's details.
On the customer’s phone
Your business
Business account
Hi Mr Joshi, here are the details for your trip to Kerala. Dates: 18 to 23 October Pickup: Kochi airport, 2:15 pm Your driver: Biju, on 94470 12345 The full itinerary is attached above. Have a lovely trip.
Reply here at any time during the trip.
10:42 am
What to submit
The template, part by part.
- Category
- Utility
Details of a trip the customer booked are an important update. That is Utility.
- Name
trip_detailsLower case letters, digits and underscores only.
- Header
- Document: Itinerary PDF
- Message
Hi {{1}}, here are the details for your trip to {{2}}. Dates: {{3}} Pickup: {{4}} Your driver: {{5}}, on {{6}} The full itinerary is attached above. Have a lovely trip.170 of 1,024 characters.
- Footer
Reply here at any time during the trip.- Buttons
- None
- Samples
A sample value for each variable Variable Sample headerItinerary-Kerala-Joshi.pdf {{1}}Mr Joshi {{2}}Kerala {{3}}18 to 23 October {{4}}Kochi airport, 2:15 pm {{5}}Biju {{6}}94470 12345
Getting it approved
Tips for this template.
A document header needs a sample file when you submit. Any real itinerary PDF will do.
Six variables is fine in a body this long. Meta rejects bodies that are mostly variables.
Every template follows the rules Meta rejects templates for.
Related templates.
- UtilityOnline stores
Order confirmed
Right after a customer pays or places an order, so they know it reached you and what they bought.
- UtilityOnline stores
Order shipped
When the parcel leaves your hands, with the courier and tracking number, so the customer stops asking where it is.
- UtilityOnline stores
Out for delivery
On the morning of delivery, so someone is home and the courier is not sent back.
Ready to send it? Submit it from Hella, and answer the replies as a team.
Submit templates to Meta from Hella, see when they are approved, and send them to the customers you choose.

